Customer Satisfaction Survey

A customer survey was undertaken in November 2006 to canvass participants' perceptions of the Program and to assist with planning.

Responses have been considered by the Cytopathology QAP Advisory Committee and some suggestions will be implemented in future surveys.

The Committee would like to thank all those participants who responded to the survey.

Virtual Microscopy Survey

The Cytopathology QAP developed a DVD of virtual cytological images to distribute to all participants for further evaluation and discussion in September 2006. Two cases were included in a sample DVD which was distributed to all enrolled participants

VM Reference	QAP Reference	Specimen	Diagnosis
EX05 - 131	LBC25760	ThinPrep smear	HPV
EX05 - 205	05GEN4	Pleural Fluid	Non-Hodgkin’s Lymphoma

Participants were requested to provide feedback on the images via a survey provided on the disc. A total of 57 of 217 participants (26.3%) returned a completed survey.

The QAP is interested in pursuing this technology as an adjunct to the existing glass slide Program. This sample of cases was produced to test the logistics of introducing virtual microscopy into the cytology laboratory. The QAP is exploring the potential of virtual images however it is not intended to replace the existing glass slide program. As the technology improves it may become feasible to include some virtual cases to complement the existing program. This module is entirely optional and not included in the laboratories overall assessment.