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Frequently
Asked Questions (FAQ)
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Q1 |
When can I expect the survey material? |
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Q2 |
What should I do if the survey parcel is late? |
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Q3 |
If samples arrive late and feel warm, will this affect my results? |
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Q4 |
I have had an accident with my sample (broken, leaking, incorrect reconstitution volume used), what can I do? |
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Q5 |
The slide I received is unsatisfactory, poor stain quality. Does the QAP check these slides? |
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Q6 |
The volume supplied for the FBC is insufficient to run the sample in closed mode. Can the QAP provide larger volume for the FBC sample? |
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Q7 |
I am having problems faxing my results. The fax is busy all day, why? |
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Q8 |
I faxed my results on time but my report says ‘No Response from your Laboratory’. What can I do? |
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Q9 |
I don’t understand the sample numbering system, it does not make sense, how does it work? |
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Q10 |
The history provided with the Morphology cases is so brief and non-specific. Is it possible to have more information? |
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Q11 |
Why does the Haematology QAP only provide limited parameters for the Morphology cases? Real laboratory situation is all FBC parameters. |
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Q12 |
Why do the Morphology reports have a longer Turn-around-time (TAT), than other reports? |
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Q13 |
Why don’t Medical Scientists provide a diagnosis for blood films? |
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Q14 |
Variable quality of blood films. Is it possible for the QAP to provide unstained blood films? |
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Q15 |
How does the Haematology QAP set the ‘Allowable Limits of Performance’ (ALP) and how often are these reviewed? |
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Q1 When can I expect the survey material? |
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General information is sent to participants, upon enrolment in the program,
including despatch and closing dates for each survey and program, in the Program
Information Booklet.
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Q2 What should I do if the survey parcel is late? |
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Parcels are posted on the scheduled dates (usually a Monday) and take 1-3
days for delivery, slightly longer for some international destinations.
Participants should keep an eye on the schedule so they know when to expect
their survey parcel. This will aid in planning workflow for your laboratory and
also alert the laboratory that a parcel may be taking longer than expected to
arrive allowing the laboratory time to investigate delivery problems.
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Q3 If samples arrive late and feel warm, will this affect my results? |
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Most of the Haematology QAP samples are freeze dried and the FBC samples are stabilised blood (with an expiry date). This ensures that sample integrity is intact during postage and distribution.
QAP samples undergo rigorous testing to ensure both Homogeneity and Stability. Randomly selected samples are tested for homogeneity and samples are tested under various conditions and temperatures to ensure integrity for the length of the proficiency testing round.
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Q4 I have had an accident with my sample (broken, leaking, incorrect reconstitution volume used), what can I do? |
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Additional samples are available from the Haematology QAP. Contact the QAP request additional samples. Please use the HQF150 "Request for Additional Samples / Reprints" form to lodged this request.
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Q5 The slide I received is unsatisfactory, poor stain quality. Does the QAP check these slides? |
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Slides used for the Morphology cases are spread and stained, using ICSH stain, by the Haematology QAP staff. 800 slides are needed for each case.
The homogeneity testing protocol for these cases involves checking every 20th slide for diagnostic features and stain quality. If a participant slide is unsatisfactory, please call the Haematology QAP and request another slide.
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Q6 The volume supplied for the FBC is insufficient to run the sample in closed mode. Can the QAP provide larger volume for the FBC sample? |
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The volume provided in the FBC sample is 1mL of stabilised blood. The FBC samples are commercially prepared samples which is compatible with all instrumentation.
Increasing the volume of sample will also increase the cost of this module considerably and the QAP has considered this option in the past. As a study undertaken by Haematology QAP, in 2004, showed that the majority of instruments did not demonstrate a significant variation in results between open and closed modes, the QAP has decided to keep the volume at 1mL.
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Q7 I am having problems faxing my results. The fax is busy all day, why? |
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There are over 900 laboratories participating in the RCPA Haematology QAP programs. The majority of participants fax results on closing day.
QAP recommends participants fax results as soon as they are available and not wait till closing day.
The Haematology QAP introduced Direct Data Entry in 2005 for many of the programs and this should alleviate this problem.
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Q8 I faxed my results on time but my report says ‘No Response from your Laboratory’. What can I do? |
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Contact the Haematology QAP office, provide results accompanied with the fax transmission record and HQF150 "Request for Additional Samples / Reprints" form to lodged this request. Your results will be entered and a new report provided for your laboratory, with no penalty.
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Q9 I don’t understand the sample numbering system, it does not make sense, how does it work? |
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The current sample numbering system uses the cycle and run or despatch number
to identify the sample i.e. FB (program name) 4 (cycle number) – 09a (specimen
number).
Where a test has only one cycle for the year, the numbering system is fairly
explanatory. The FBC however has 2 cycles per year and so the numbering system
tends to be confusing to some participants. Haematology QAP has no immediate
solution to this, as it is a software limitation issue.
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Q10 The history provided with the Morphology cases is so brief and non-specific. Is it possible to have more information? |
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Where possible the Haematology QAP provides participants with the history that was provided when the patient first presented. This is to simulate real life situation in a laboratory.
The Morphology Advisory Committee keeps this in mind when assessing acceptable/unacceptable responses. It is hoped that participants view the Morphology cases as educational, as this is the main focus of this program.
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Q11 Why does the Haematology QAP only provide limited parameters for the Morphology cases? Real laboratory situation is all FBC parameters. |
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Historically the Haematology QAP only provided indices for WCC, Hb and Plt. We have added the RCC, MCV, MCH and MCHC as additional parameters. These parameters and the clinical information provided atttempt to simulate a laboratory environment.
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Q12 Why do the Morphology reports have a longer Turn-around-time (TAT), than other reports? |
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Morphology responses are reviewed and tallied by QAP staff, then;
- Results entered and a report of response incidence is sent to Morphology committee
- The Morphology committee is required to allocate a score for each description/diagnosis (members are given 48 hours to respond)
- Chair makes the final decision after reviewing committee responses
- Chair reviews histograms and prepares comments to include with final report
- Final report sent to Morphology committee for final review and comment (24 hour to respond)
- Final amendments made and report issued
As participants may appreciate this is a long and labour intensive process, but the QAP staff endeavour to keep the TAT to an absolute minimum.
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Q13 Why don’t Medical Scientists provide a diagnosis for blood films? |
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While the Haematology QAP encourages all staff who reviews blood films to attempt a diagnosis, it is understood that there are many branch laboratories in remote areas with no Pathologist on site, full time.
These scientists are required to review the blood films and report any abnormalities. They are not expected to diagnose the case, only to refer on to a Pathologist.
The Morphology software records whether a 'Scientist' of 'Pathologist' has submitted a response. Whilst a scientist is not required to submit a diagnosis if this is not the normal practice in their laboratory, the QAP does not wish to discourage scientists from ‘having a go’.
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Q14 Variable quality of blood films. Is it possible for the QAP to provide unstained blood films? |
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Stained blood films are provided for the following reasons;
- Standardise stain of blood films
- Staining process renders any infectious agents inactive, which is a distribution requirement
- In order to establish homogeneity of blood films, every 20th slide is reviewed which is not possible without staining
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Q15 How does the Haematology QAP set the ‘Allowable Limits of Performance’ (ALP) and how often are these reviewed? |
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ALPs are set by the Advisory committee and are reviewed every year.
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